Supervisor: Deputy Director
Expected Salary: $42K-47K/year
Anticipated Start Date: ASAP

Craft Alliance is a nonprofit organization dedicated to cultivating and inspiring creativity through contemporary craft. As one of the country’s premier craft organizations, we are uniquely positioned in the region to offer classes in craft techniques, community programs, exhibitions, and a shop. Our facilities include studios for ceramics, metals, fibers, glass, wood, print and papermaking, and artists-in-residence. We are proud to be an Equal Opportunity Employer. 

Position Summary: The Manager of Retail Operations and Visitor Services is a full-time position that oversees all aspects of the front of house for Craft Alliance, from the operation of the Craft Alliance Shop to the staff in our Visitor Services position. This position collaborates with the Deputy Director to develop a retail strategy for the store that supports Craft Alliance and its mission. The position also oversees the day-to-day functions of the Shop: hiring and managing the retail staff, inventory, and sales in the Shop and the Exhibition Gallery. 

Finally, the Manager of Retail Operations and Visitor Services will help ensure that all visitors to the Craft Alliance experience a welcoming and engaging atmosphere. This position is highly collaborative, and a successful manager must have strong communication and management skills.

This position reports to the Deputy Director and will have one full-time and a team of part-time direct reports.


Team Management

Craft Alliance Shop

Visitor Services:

Strong Candidates Will Have:



This is a full-time, exempt position. Must be able to work flexible hours, including some evenings, holidays, and weekends.

To Apply:

Please email your Resume, Cover Letter, and Professional references (3) to [email protected] with the subject line: “Application for Manager of Retail Operations and Visitor Services.” 

We are committed to diversity, equity, and inclusion. If you do not meet 100% of the requirements listed above or have a non-traditional background, we encourage you to apply if you share our passion for craft and believe you could be an asset to our team. If you would like to discuss the requirements for this role or need accommodations to support your application, please get in touch with us at [email protected].

For more information about Craft Alliance, visit our website at Craft Alliance is located at 5080 Delmar Blvd in St. Louis, MO. 

Craft Alliance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.